FAQ

1. How can I contact you?

You can contact us by sending an email to thesleepsense.com@gmail.com. Our customer support team will be happy to assist you with any questions or concerns you may have.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with a network of trusted suppliers from around the world to ensure that we can offer you a wide range of high-quality products at competitive prices.

3. Can I get a refund on my products?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please contact us at thesleepsense.com@gmail.com to initiate the return process.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. What if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right by either replacing the item or issuing a refund, depending on the circumstances.

6. Do you offer exchanges?

At this time, we do not offer direct exchanges. If you would like to exchange an item, we recommend returning the unwanted item for a refund and placing a new order for the desired item.

7. What if I want to cancel my order?

If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled. In such cases, you may need to initiate a return once you receive the item.

8. How long does shipping take?

The shipping time varies depending on the product and the destination. We work with multiple suppliers, so the shipping times may differ for each item. You can find estimated shipping times on the product page or during the checkout process. Please note that these are estimated times and delays may occur due to factors beyond our control, such as customs clearance or unforeseen circumstances.

Our mission is to elevate the sleep experience and well-being of every individual. We are committed to providing high-quality, innovative sleep products that deliver tangible results. By prioritizing comfort, support, and relaxation, we aim to help you achieve the restful nights and energized days that you deserve. We believe that everyone deserves the gift of great sleep, and we are here to make that a reality for you.